Refund policy

At Zaoul, we take pride in the quality of our products and aim to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied, please review our return guidelines below:

• Eligibility for Returns:
  Items may be returned only if they are unused, unworn, unwashed, and in original condition with no damage, no stains, and no scent of perfume, sweat, or any other odors.

• Size Exchanges:
  We are happy to offer size exchanges for eligible products that meet the above conditions. The item must be in perfect condition with no signs of wear or scent.

• Return Window:
  Returns and exchanges must be requested within 7 days of delivery.

• Non-Returnable Items:
  Items that show any signs of use, including damage, scent, or wear, will not be eligible for return or exchange.

To initiate a return or exchange, please contact our customer support team with your order number and reason for return. We’ll guide you through the next steps.