Shipping policy

At Zaoul, we strive to ensure timely and secure delivery of your order. Once your package is handed over to the shipping carrier, it becomes the responsibility of the carrier.

• Zaoul is not liable for any lost, stolen, or damaged packages after they have been transferred to the shipping carrier.

• In the event of a delivery issue, customers must contact the shipping carrier directly using the tracking number provided in your confirmation email to file a claim.

• We are unable to process refunds or replacements for issues that occur after your order has been shipped and scanned by the carrier.

We recommend monitoring your tracking updates and contacting the shipping provider immediately if any concerns arise.